This Refund Policy applies to purchases made on FalPix, including credit packs and subscription plans listed on our Pricing page.
A purchase is only eligible for a refund if none of the credits from that purchase have been used yet. If even a single credit has been used to generate, edit, enhance, or analyze a thumbnail, that purchase becomes fully non-refundable — this applies to the entire purchase, not just the used portion.
This policy exists mainly to cover situations like an accidental duplicate payment or a mistaken purchase — if you contact us before using any of the credits, we can refund it. Once you've started using the credits, the purchase can no longer be refunded.
If you believe you qualify under the rule above (no credits used), contact us within [X] days of purchase at falpixai@gmail.com with your account email and order details, and we will review your request.
You may cancel a subscription plan at any time. Cancelling stops future billing but does not automatically refund the current billing period unless required by law or granted at our discretion.
Payments are processed by a third-party payment provider. Approved refunds are issued back to the original payment method and may take several business days to appear, depending on your bank or card provider.
We ask that you contact us before filing a chargeback with your bank, so we can try to resolve the issue directly.
Questions about this Refund Policy can be sent to falpixai@gmail.com.